Frequently Asked Questions
This page contains answers to common questions handled by our support
staff, along with some tips and tricks that we have found useful and
presented here as questions.
Note: In these answers we will follow a few shorthand
conventions for describing user-interface procedures. Key combinations
will be presented like this: Ctrl+Alt+Delete,
which means that you should press and hold down the Control key, the Alt
key, and the Delete key at the same time. Menu selections will be
presented like this: File->Open, which
means that you should open the File menu, and then make the Open
selection.
General Questions
- I have a lot of data in several spreadsheets, accounting-programs etc. Do I have to re-enter all this manually in the Rental Management System?
- I would like to use my own stationary and my own lay-outs. How can I do that?
- I would like to have a version in my native language. How can we do that, and what are the costs?
- I use Rental Management System, but an older version. Can I upgrade, and what does it cost me?
- What about all my data if I upgrade?
- Do the codes for items, companies etc. have to be nummerical?
- Can I enter information in the demo-version that can later be used in the official version?
Technical Questions
Report-related Questions
For more tips and samples of Reports, click here.
I have a lot of data in
several spreadsheets, accounting-programs etc. Do I have to re-enter all
this manually in the Rental Management System?
Most probably we can import the information for
you. We have experience with importing from many different platforms, so
send us an e-mail with more details.
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I would like to use my own stationary and my own lay-outs. How can I do that?
The full version (so not the demo-version) comes
with a free report-generator, where you can modify all lay-outs. You can
add fields, texts, graphics etc. Also, we can customize your lay-outs
for you at little cost.
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I would like to have a version in my native language. How can we do that, and what are the costs?
This is quite simple for us to do, since all
texts are in a database-file. We can send you the file, you supply the
translations and we re-compile the program in your own language. This
service is FREE!
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I use Rental Management System, but an older version. Can I upgrade, and what does it cost me?
This is depending on the version you are using
now. Please contact your dealer for exact prices.
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What about all my data if I upgrade?
All RMS versions from Version II and upwards come
complete with a converter, to convert all your data to the new format.
You won't lose any information.
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Do the codes for items, companies etc. have to be nummerical?
No, you may use alpha-nummerical codes if you
want.
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Can I enter information in the demo-version that can later be used in the official version?
Yes. Simply copy the \files\ and \reports\
directory of the demo-version to another location before installing the
official version. After installing, copy the directories back over the
new ones.
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Too many users logged in
RMS checks how many users are logged in, and
checks whether this number does not go over the maximum users allowed.
If so, an error message is displayed. It may however occur that you
receive this message, even if no other users are logged in. This usually
is the case when a user has not shut down windows
correctly, a network error has occoured or the workstation has had a
reset.
To solve:
Quit RMS on all worksations.
Restart AND QUIT RMS on all workstations
After this, the usercounter will be reset to zero.
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